Shipping Policy

At Plantbox Products Ltd, we aim to get your planter boxes delivered safely and efficiently. Please read below for details on how we manage shipping within New Zealand.

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Delivery Areas

• We currently ship throughout New Zealand.

• Unfortunately, we do not ship internationally at this time.

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Processing Times

• We carry a limited volume of stock and products are often made to order. Please allow 5–10 business days for production before dispatch.

• Orders are processed Monday–Friday (excluding public holidays).

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Delivery Times

• Once dispatched, delivery typically takes:

  • North Island: 2–4 business days

  • South Island: 3–6 business days

• Rural deliveries may take longer. Delivery timeframes are estimates only and delays outside our control (e.g. courier disruptions, weather events) may occur.

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Shipping Costs

• Shipping costs are calculated at checkout and displayed before you complete your purchase.

• From time to time, we may offer flat-rate shipping or free shipping promotions.

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Tracking

• Once your order has been dispatched, you will receive a tracking number via email.

• You can use this to follow your order with our courier partner.

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Delivery Issues

• If your order arrives damaged, please contact us within 7 days of delivery at hello@plantboxproducts.co.nz, including your order number and photos if possible.

• If an order is delayed or missing, we will work with the courier company to resolve the issue as quickly as possible.

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Additional Information

• Please ensure your delivery address is correct when placing your order. We are not responsible for delays or losses caused by incorrect details.

• Large or bulky items (such as our planter boxes) may require someone to be present at delivery. If no one is available, the courier may leave the item in a safe place or a redelivery may need to be arranged.

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Contact Us

For shipping enquiries, please contact us at:
📧 hello@plantboxproducts.co.nz